Kuala Lumpur , Malaysia -LRB- CNN -RRB- Jaquita Gonzales still tries to call her husband on his cellphone . A pair of work shoes still sits outside the front door of their home in Kuala Lumpur waiting to be reclaimed . His uniform still hangs in a cupboard .

Twelve months after Malaysia Airlines Flight 370 vanished without a trace , Gonzales has n't given up hope . She ca n't . Neither can her children , other family members and friends . Not until there is some conclusive evidence on the fate of the airliner -- one way or another .

`` Now and then , every once in a while I call his phone and it goes to voicemail , '' she says . `` You never know , he might pick it up , or someone who has them would let them have the phone and you know , the hope is still there . ''

She 's not alone .

Families of victims we spoke to hold on to the slimmest belief that MH370 , which disappeared barely an hour into its flight from Kuala Lumpur to Beijing on March 8 last year , did not crash and that the 239 passengers and crew on board are alive .

`` No evidence means there is still a little bit of hope . We tap into that hope in order to go on day by day , '' says Gonzales .

But she lives a life in limbo . Neither able to move on , nor go back .

Her comfortable home in the suburbs of Malaysia 's capital remains virtually the same since her husband of nearly 30 years , Patrick Gomes , left for work on the evening of March 7 as lead purser on the MH370 red-eye bound for the Chinese capital .

The only real sign that time has moved on , amid the family photos and plaques celebrating her husband 's work achievements is a newspaper on top of a stack in the living room with the word `` LOST '' splashed across its front page .

Gonzales ' lifeline , apart from family , is her work . She runs a private school and daycare center for about 70 children and spends about 12 hours a day there . Keeping busy , she says , keeps her sane . But not a day goes by without her thinking of Patrick .

`` I can be driving and I just have to pull off the road and weep . Everywhere I go I see Patrick , '' she says . `` In our home , with my children , with our friends . There are so many times around the home when I say Patrick you are supposed to be doing this for me , where are you . He helped me with ironing , with cooking . ''

Like Gonzales , many other families CNN has spoken to say they live in hope that their loved one are still alive even though it seems now a virtual impossibility .

But along with hope and the pain , many families also share a deep anger .

Anger at the Malaysian authorities and Malaysia Airlines who , Gonzales says , are ignoring them . Requests for information are unanswered and attempts to talk to key officials are rebuffed , she says .

Grace Nathan 's mother was on MH370 . For almost a year she and her family grieved in private . But now she has gone public after what she describes as the Malaysian authorities continued `` mishandling '' of the disappearance .

`` There is a lack of transparency , a lack of communications between us and the relevant authorities , ' she says .

`` Whenever we 've written to them or asked them for answers they have never replied .

`` It 's not like they have n't learned . I would put it that they just do n't care . They just want to move on . They do n't really care about what we feel or what we have to say . ''

One recent decision by Malaysian authorities has caused bitter resentment among many families .

In late January , the government televised a pre-recorded announcement from the civil aviation chief that the passengers and crew of MH370 were `` presumed lost '' after the plane crashed as a result of an accident .

Families were not been given any advance warning of the announcement and , even though it clears the way for compensation claims , they say there is just no evidence to support the statement .

It also came just before Chinese New Year , a time of celebration . More than 150 passengers on the flight were Chinese nationals .

To add insult to injury , families say , the government had planned to make the announcement at a press conference but canceled the briefing when next-of-kin rushed to the venue .

Nathan says she only heard that the government was planning to make the statement when local media rang her .

`` They rang to say ` can we come and record your reaction when this declaration is made ? ' Our reaction was ` what declaration ? ' We did n't know anything about it .

`` I have n't spoken to the media at all since the accident happened but after that treatment I decided it was time that we said something . It was a group decision that we speak to the media because -LRB- the authorities -RRB- never respond to anything we write to them or ask them about , '' she adds .

CNN contacted both the Malaysian Government and Malaysia Airlines for a response to the families ' claims , but did not receive an answer .

For relatives like Gonzales and Nathan , each day is a struggle , a struggle to stop being overwhelmed by memories .

`` I am just going through the motions , ' says Grace . `` I am dead inside , I have stopped being happy . Every day basically I just force myself to get through the day . ''

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Jaquita Gonzales ' husband was a member of the cabin crew on board MH370

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She says she 's unable to move on until she knows what happened to plane

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She 's one of many relatives of passengers who are angry with how authorities have treated them